Duty of Care 2016-12-06T00:58:30+00:00


A company’s obligation to conform to a certain standard of conduct for the protection of another against an unreasonable risk of harm.
The responsibility or the legal obligation of a person or organization to avoid acts or omissions (which can be reasonably foreseen) to be likely to cause harm to others.
In its broadest sense, Duty of Care is defined as a requirement that a person or organization acts toward others and the public with watchfulness, attention, caution and prudence in a manner that a reasonable person would in a similar circumstance.

Today’s global organizations have large numbers of employees working around the globe. Employees who travel both domestically and globally often find themselves in unfamiliar environments and situations, subject to increased risks and threats. In today’s global travel environment, this is particularly sensitive with regard to ground transportation services.

For corporations that have personnel traveling on behalf of their organizations, company leaders and directors overseeing a corporation’s business and affairs must make decisions relying on management information and support.  They have to provide and approve the use of the suppliers and services used by employees.

Duty of Care is a corporate obligation under Tort Law including intentional torts, negligence torts and strict liability torts. Duty of care is also a major workers compensation risk for companies if/when incidents occur.

In addition to an employer’s responsibility, there is a growing expectation of “Duty of Loyalty,” whereby ‘the duty of an employee is not to compete with the interest of the organization and to follow the employer’s Duty of Care policies and procedures.’

In a Duty of Loyalty culture, employees willingly cooperate with travel risk management guidelines even if these policies limit employee “privacy” in terms of the employer’s knowledge of their whereabouts.

Together, Duty of Care and Duty of Loyalty refer to a broad culture in which employers care about the health, safety, security and well-being of their traveling employees and develop and deploy appropriate travel risk management approaches (and approved vetted services) to protect them from possible harm when traveling and using multiple products and services on behalf of their company.